PanovaaX logo

How it works

From company decision to real-life experience.

Every participant sees exactly what they need, while PX OS keeps the complete journey connected.

Choose your place in PanovaaX

Questions and answers

Understand your next step.

From your first account to using a benefit, here are the details that help you make an informed choice.

Business onboarding

Understanding PanovaaX

What is PanovaaX?

PanovaaX connects workplace benefits with everyday services and experiences. Organisations manage the support they offer, members choose eligible benefits, and merchants and service providers participate through their own accounts.

Who can use PanovaaX?

Employers, employees, merchants, service providers and individuals can create an account suited to their needs. Creating a personal account does not automatically grant workplace benefits. Employer funded access depends on your organisation, allocation and programme eligibility.

What does 1 PBU mean in naira?

PBU means PanovaaX Benefit Units. The public reference is 1 PBU = ₦5,000 of eligible benefit value, so 20 PBU = ₦100,000. PBU is not unrestricted cash or a withdrawal balance. Your programme determines eligible categories, providers and allocations.

Which benefits can I explore?

The catalogue covers food and living, health and wellbeing, transport, home, family, learning, financial wellbeing, lifestyle, productivity, recognition and later life support. A category in the catalogue is not a guarantee of a live service. Check confirmed offers and your account eligibility before making plans.

Accounts and benefit access

How do I connect to my employer?

Create your personal account using your personal email, then connect through your organisation's checked invitation or joining process. Your organisation membership and its identifier remain separate from your personal login.

Who chooses the benefits I can use?

Your employer decides the categories and allocations it funds. You choose from the eligible benefits available to you. Service location, provider participation and programme rules determine what you can use.

What happens if I leave or change organisations?

Your personal account is separate from your employer. Organisation membership can be connected or disconnected through the checked account process. Access to that organisation's benefits depends on its programme rules, so confirm your current allocation before using a service.

What does verification mean?

Individuals verify when their confirmed contact and required profile details are complete. Organisations, merchants and providers submit details for PanovaaX review. Verification is not a promise of available services or a referral reward.

Services, locations and bookings

Where are services available?

PanovaaX operates from Port Harcourt, Abuja and Lagos, with Africa facing digital access. Physical service coverage depends on participating providers. Check the location on each confirmed offer, rather than assuming a service is available in every city.

How can I tell a live service from a preview?

The marketplace displays admin confirmed, published offers with their listed price, location and availability. The benefit catalogue includes coming soon category examples. Upcoming services belong on the Launch List. If no confirmed offers are published, there is no confirmed public inventory to book.

How do bookings and payments work?

Booking requires sign in and available capacity. An offer's details show its price and applicable terms. Online checkout depends on the connected payment service, and a booking is confirmed only after payment is verified. An example or test payment does not create a paid service reservation.

What if the service I need is not available?

Join the Launch List with the service, state and city you need, adding your area if useful. Signed in members can reuse their saved details and follow service availability. Notifications are sent when a followed service is confirmed as available, not simply when an idea is submitted.

Partnerships and support

How do merchants and service providers join?

Use the business onboarding form to share your business and services for review. Published marketplace offers require confirmation of the service, price and availability. Approved partners use their portal to follow eligible activity and settlement progress.

Can I discuss a partnership before creating an account?

Yes. You can submit a business onboarding request or partnership proposal without creating an account. Participation, verification and any negotiated commercial terms are handled separately.

What is PanovaaX Smart Intelligence?

PX SI means PanovaaX Smart Intelligence. It provides guidance within PanovaaX, helping you understand benefits and find the relevant account tools. The public demonstration shows example guidance. Signed in guidance respects your account access and does not grant benefits, approve payments or make services available.

How are referral rewards different from verification?

A verified account is not automatically a qualifying referral. Referral rewards depend on an approved qualifying Scan & use transaction and the programme's checks. You can review your referral progress and any issued benefit reward in your account.