Merchant and Service Provider Terms and Conditions

1. Operator and document status

This preliminary document is prepared for PanovaaX Technologies Ltd, the proposed operator of PanovaaX. It is a first draft for founder and Nigerian legal counsel review, not an approved policy or a representation of regulatory compliance. It does not take effect merely because it is displayed or read.

PanovaaX connects organisations, their people and participating merchants and service providers through lifestyle benefits, everyday services and experiences. The features and contractual responsibilities described here must be checked against the services actually offered at launch.

2. Participation, authority and approvals

These proposed terms apply to merchants and service providers seeking to supply goods, services or experiences through PanovaaX. A business representative must have authority to act and submit accurate business and service information.

Application review, account verification and offer publication are different steps. A submitted application is not approval to trade, and approval by PanovaaX does not replace licences, professional qualifications, safety approvals or other permissions required for the business.

3. Offers, prices and availability

Publish only truthful descriptions, relevant locations, confirmed availability and prices that disclose mandatory charges and taxes as required by law. Do not claim unsupported outcomes or list services you cannot lawfully provide. Offers must follow the platform's controlled confirmation and publication process.

Keep service information accurate and report material changes promptly. Customers should receive clear supplier identity, fulfilment conditions and cancellation information before agreeing. Public previews and customer interest do not create an order.

4. Delivery, safety and consumer remedies

The supplier should fulfil confirmed orders with reasonable care and required professional standards, maintain relevant permissions and take responsibility for its personnel and service conditions. Do not substitute materially different services without lawful customer agreement.

Customers retain mandatory rights relating to truthful information, fair terms, quality and remedies. Service cancellation, failure, unsafe goods and complaints require clear handling; a supplier's policy must not override non-excludable rights. PanovaaX's own responsibilities depend on its actual role, not a blanket disclaimer.

5. Payments, settlement and PBU participation

Any commission, subscription, settlement schedule, reserve, deduction or dispute fee must appear in a separately approved commercial agreement. This draft invents no charge or payout period. Payment verification is distinct from fulfilment and settlement.

Participation in a benefit programme requires confirmed redemption and reconciliation rules. The public naira reference for PBU does not establish a promise of cash redemption or a financial classification. A supplier must not create transactions or confirmations that did not occur.

6. Customer data and confidentiality

Use customer information only for fulfilment, agreed support and lawful obligations. Do not extract customer contacts for unrelated marketing or disclose private programme records without a lawful basis. Protect records and limit staff access.

The parties must document their actual data protection roles and any required processing/data-sharing agreement. Confidential commercial terms and internal documents must not be placed in public listings.

7. Listing restrictions and contract exit

An inaccurate, unsafe or unlawful offer may require removal or restriction under an approved process. Material breaches or fraud may justify protective action, but fair notice and review should be considered where lawful and practical.

Ending participation must address confirmed bookings, customer remedies, pending settlement and legally required records. Neither a listing removal nor account closure should erase obligations already owed to a customer.

8. Intellectual property and submitted materials

PanovaaX and its licensors retain their respective rights in platform software, branding, designs and original materials. Once operative terms have been agreed, participants receive only the limited permission needed to use the service as authorised; no ownership is transferred by access to the platform.

Participants retain rights they lawfully hold in materials they submit and must not upload content that infringes another person's rights. A limited licence to host, display and process submitted materials solely for providing the agreed services should be documented. Public marketing reuse, transfer of ownership and use of personal images require a separate lawful permission where needed.

9. Responsibility, liability and indemnities

Each party should be responsible for its own unlawful conduct, misrepresentations, contractual failures and failures to take reasonable care, to the extent provided by applicable law. Nothing in the final agreement should exclude non-excludable consumer rights or liability that Nigerian law does not permit to be excluded.

No promise of uninterrupted access, guaranteed business outcomes, financial returns or universal service availability is made by this draft. Equally, platform limitations must not be used to remove mandatory duties, responsibility for fraud or legally protected remedies.

Any proposed liability cap, excluded loss category or indemnity must be proportionate to the actual relationship, clearly disclosed and reviewed for fairness. No monetary cap or blanket user indemnity is adopted in this draft.

10. Complaints, governing law and disputes

Contact support@panovaax.com for account, service, payment or privacy concerns. General enquiries may be sent to hello@panovaax.com. Include the relevant reference and a description of the issue, but do not send passwords, payment credentials or unnecessary sensitive information. The intended primary legal context is the law of the Federal Republic of Nigeria, subject to counsel confirmation and mandatory protections applying elsewhere.

The proposed first step is a good-faith attempt to resolve the issue, without restricting access to a competent regulator, legally available urgent relief or non-waivable statutory rights. This draft does not impose an arbitration agreement, exclusive court venue, mandatory negotiation period or deadline for claims.

11. Changes, effective date and acceptance

This draft is version 0.2, updated on 31 October 2026 with confirmed contact channels and current platform safeguards. Its effective date is not confirmed. Approved terms should identify the applicable version, explain material changes and use reasonable notice and explicit acceptance where the law or relationship requires it.

Visiting a page, viewing a preview or remaining silent does not create a recorded acceptance under this draft. Existing business contracts and mandatory law are not replaced by these preliminary pages.